Mass. RMV highlighting ways to avoid branch visit

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By CBS 3 Springfield News

Story Published: Mar 10, 2010 at 5:33 PM EDT

Story Updated: Mar 10, 2010 at 8:08 PM EDT

WATERTOWN, Mass. (AP) - The Massachusetts Registry of Motor
Vehicles is trying a workaround after the governor killed a $5 fee
it wanted to impose for in-person service.

Registrar Rachel Kaprelian invited reporters at the RMV
Watertown branch on Wednesday to highlight two ways to cancel a
license plate without having to visit a branch and wait in line.

She says it's "one of the simplest Registry services."

The RMV wanted to levy the fee as a way of convincing people to
conduct the bulk of their business online or through an automated
phone system.

But Gov. Deval Patrick says he doesn't want to harm consumers in
a down economy. He told the Registry to come up with alternatives.

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